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FAQs

FAQs

Shipping

1, Do you ship all over the United States?

Yes, we ship all over the United States and offer you free shipping.

2, Where you ship goods from?

Our warehouse is located in United States. So we can ship the electric skateboard directly to you.

3, What is the shipping time?

The time for order delivery is about 2-10 days by UPS. Besides, FedEx and DHL are also available.

Payment & Ordering

1, What payment terms you can accept?

We can accept Paypal, Credit Card or Debit Card

2, Is my information securing using this site?

Absolutelly, our Secure Software(SSL) is the industry standard and among the best software available today for secure commerce transations. It encrypts your credit card number so that it cannot be read as the information travels over the internet.

3, What if my address is wrong?

If your address is not available, we will send you an email or call you. Please be sure to check your email within 24hours of placing your order. We will do everything we can to fufill your order.

Warranty

Our electric skateboards are approved with CE, FC, MSDS and ROHS.
3-month manufacturer warranty for motor, battery and motherboard . Make sure your electric skateboard operates correctly. The lithium battery is easy enter the self-protection state and it can't be charged if the lithium battery is not charged and discharged for a long time.It is recommended the lithium battery should be charged and discharged at least once a month.Full charge as possible when store it. If you have any problems with your battery, please contact us as soon as possible.

If any other questions, please contact us freely, thank you.